We believe you should expect excellent service every time you make contact with us.
We train every member of our team to ensure that you receive the highest standards of customer service.
We want to make sure that you enjoy a consistent, helpful and stress-free experience whenever you’re in contact with us.
To ensure that you receive the best support and customer experience possible, we have an agreed set of service standards:
We’ll make sure you’re on the service schedule that’s right for you.
Free Health Check
We offer a free Health Check - any time - to help ensure your car performs as you would expect.
For older vehicles, we offer competitive fixed prices for key service and maintenance jobs nationwide.
We can provide whatever your Audi needs and it may surprise you to discover that we’re often less expensive than our competitors.
We observe your vehicle, mileage and driving style and we'll let you know when key service and maintenance events may be due.
Before you authorise any work on your Audi, we can send you a quick video to explain the issue.
We are the experts in Vorsprung durch Technik and we have access to the latest software updates for your Audi.
The Extra Mile
We’ll always provide an attentive, personal service. This includes service while you wait and collection and delivery of your Audi.
Free light breakfast at Sinclair Audi Centres
Now customers with a waiting service appointment between 7.00am and 10.00am will be offered a choice of light breakfast options. Customers can enjoy fresh fruit, yoghurt and muesli or porridge along with juices and tea or coffee.
"We pride ourselves on our customer service at Sinclair Audi – and we have an exemplary record of topping the Audi Customer Satisfaction league nationally, so we continually strive to improve our delivery. "By offering our early morning customers a breakfast option we are helping them utilise this time and of course they can also read the daily newspapers, work on-line through our free Wi-Fi – using one of our iPads if required - or just relax in our comfortable lounge area".
Jonathan Sinclair, Audi Brand Director
Over 200 customers pass through the doors of the showroom every week and those visiting in the morning now will be offered breakfast while their Audi is being tended to.